REFUNDS & EXCHANGE
We do not offer refunds or returns for change of mind purchases.
If a product you have purchased is faulty, you must notify us within 7 days of receiving it at email@example.com including details of the fault.
To be eligible for a return, your item must be unused and in the same condition that you received it with the original packaging and with a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org